FAQ
Product information
Terms and Conditions
  • Are the earring posts hypoallergenic?
    Yes, all of the earring posts used are either sterling silver or 14kt gold filled.

    I saw a piece in an article but it’s not in the shop, how do I get it?
    Send us an email to customerservice@mnross.com and we will do our best to help you get the piece you desire.

    Where are the products made?
    All Michelle Ross Design jewellery is hand made in the studio in Toronto.  However many of the raw materials and components are sourced internationally.

    Why are there so few of each piece available?
    Michelle Ross Design specializes in small production and one of a kind jewellery.  They are not mass produced, making each design a little more unique.

    The piece I would like to purchase is sold out; do you restock the same items?
    We will occasionally restock the same items or replace them with similar items; however there are certain pieces where only a limited quantity can be made.  If this is the case, once it is sold out it is gone! However, we may be able to do a custom piece for you that has a similar aesthetic.

    Can you do custom orders?
    We will accommodate custom orders whenever possible.  For example, we regularly do custom orders for wedding parties.  Email your request to customerservice@mnross.com and we will get back to as soon as possible.  Additional charges may apply and all sales involving custom work are final.

    Are the pieces on the website the same as in the stores?
    Generally, different pieces are offered on shop.mnross.com than in stores.  This is to maintain the integrity of the pieces offered in stores and uniqueness between the pieces offered online and in the stores.

  • Michelle Ross jewellery is made from a variety of different materials.  These may include but are not limited to, brass, copper, 14k gold filled components, sterling silver, semi precious stones, pearls, glass, ceramics, vintage components and antique findings.  Due to the nature of these materials, slight variances in colour or marks of age may be present or may develop with wear.  The materials are chosen deliberately and the tarnish/patina that develops is intended to add to the aesthetic of the pieces.  As a general rule, please avoid wearing in the shower, when sleeping or exercising.  While the patina that may develop adds to the uniqueness and character of the piece, if you prefer a polished look you can polish the piece with a polishing cloth. We do not recommend using liquid cleaners on pieces that have components that are not metal.

    All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. All weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours. The inclusion of any products or services on this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, provincial, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

  • Payment and Shipping
    Checkout is done via PayPal. However you do not have to have a PayPal account to complete your transaction.  A confirmation of your order will be sent via e-mail detailing the total dollar amount, including any applicable taxes and shipping and handling charges.  Canadian customers will pay GST/HST according to their provincial rate. American and international customers are responsible for all taxes and import duties levied by their respective countries; payment of these may be necessary to release your order from customs upon arrival.  When shipping internationally, there may be customs clearance procedures that cause delays beyond the original delivery estimates set out below.

    All orders will be shipped within 7 business days of placing the order.  You will be notified once your order has been shipped and we will notify you as soon as possible of any delays. Delivery times vary by destination, but please allow 1-2 weeks for delivery of most goods within North America and 2-4 weeks for overseas orders. However, these timelines are estimates and will vary depending on the country to which the order is being delivered. Please note that all shipping and handling charges and taxes and duties are the responsibility of the buyer and will not be paid in part or in full by Michelle Ross Design.  If you require your order in a rush, please contact us via email to inquire about express shipping. We will do our best to meet your deadline.

    Shipping charges are as follows:

    • Within Canada: orders are shipped via Canada Post Expedited mail service with tracking and delivery confirmation. Orders will be charged a standard $12 shipping fee for one item. A $5 charge will be added for each additional item.
    • Outside Canada: orders are shipped via Canada Post. Orders to the U.S. will be charged a standard $20 CAD shipping fee for one item, with tracking, and $10 CAD for each additional item. Overseas orders will be charged a standard $30 CAD shipping fee for one item and $15 CAD for each additional item. Additional import, customs, and sales taxes may be added separately in accordance with your state or country’s specific requirements.

    Returns & Repairs
    All sales are final. However, your satisfaction is very important. All jewellery is created with care by hand. If for some reason you are not fully satisfied due to a fault in the product, please contact Michelle Ross.  If your reason for return is accepted, any purchases made online must be returned directly to Michelle Ross Design and not to any retail stores.  The request for return must be made within 5 business days after shipment is received for credit only, less shipping costs.  All sales are final on customized and discounted items.

    For all repair inquiries, please email customerservice@mnross.com.  Assuming that you have properly cared for your product, we will make reasonable repairs on items for up to 1 year after date of purchase free of charge. Please note we do not offer refunds, nor do we accept cancelations of orders once they have been placed.

    Michelle Ross Design reserves the right to deny unreasonable repairs, returns, and exchanges.

    Legal
    All content on the mnross.com and shop.mnross.com websites (the “Sites”), including, without limitation, informational content, graphic images and program code such as html and JavaScript, are the copywrited material of Michelle Ross Design and may not be reproduced in any manner without the express written consent of Michelle Ross Design.

    Upon placing an order, a receipt is automatically mailed confirming your intent to purchase. This receipt does not constitute a contract and orders may be canceled at any time by Michelle Ross Design due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as seen fit. Please note that Michelle Ross Design shall have the right to refuse or cancel any orders, whether or not your credit card has been charged.  If your credit card has already been charged and your order is canceled by Michelle Ross Design, a refund will be granted.

    Michelle Ross Design provides you with access to and use of the Sites, subject to your compliance with the Terms and Conditions.  No material from the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except as specifically permitted on the Sites.  The Sites, including all of their information and contents, such as text, data, images and graphics (“the Contents”) is Michelle Ross Design property and is protected by patent, trademark and/or copyright under Canadian, United States and/or foreign laws.  Except as otherwise provided on the Sites, you may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit, or distribute any of the Contents in whole or in part, for any public or commercial purpose without the specific prior written permission of Michelle Ross Design.

    As between you and Michelle Ross Design, Michelle Ross Design is the owner and/or authorized user of any registered or unregistered trademark or trade name appearing on the Site, and is the copyright owner or licensee of the Contents, unless otherwise indicated.  The Michelle Ross logo, designs, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials (collectively, “Michelle Ross Design Intellectual Property”) are owned by Michelle Ross Design and may be registered in Canada, the United States and internationally. You agree not to display or use the Michelle Ross Design Intellectual Property in any manner without Michelle Ross Design’s prior permission.