DETAILS

We are looking for someone who is a team player with a positive attitude, has an interest in fashion and style, a people person who is detail oriented, proficient in written communication, organized and will contribute to the success of the brand.

The Studio Manager will be responsible for customer service, processing & fulfilling orders, shipping, keeping track of inventory, quality control, contributing to content for social media and running errands within downtown Toronto.

DAY TO DAY DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

CUSTOMER & STORE RELATIONS

-Labelling and packaging orders with care
-Responding to e-mails and phone messages, addressing customer and store inquiries
-Greeting all in-store customers to ensure everyone feels welcome and cared for
-Develop and cultivate strong relationships with both customers and wholesale accounts through one-on-one interactions whether in person or online.
-Wholesale account management, including invoicing, following up on payments and store requests (such as photos, support materials, etc.)
-Performing store opening and closing tasks
-Maintaining general organization and cleanliness of studio space

MARKETING & ONLINE MANAGEMENT

-Ensuring website stock is up-to-date
-Upon request, assistance with newsletter and website management
-Liaising with stylists regarding “stylist pulls” from MRS’s collections
-Seeking out appropriate press opportunities

ADMINISTRATIVE

-Running errands in the Toronto downtown core
-Supporting bookkeeper by providing receipts and reports as needed
-Pricing calculations for new and as needed current products
-Miscellaneous administrative tasks