WHAT YOU'LL DO

STUDIO OPERATIONS

-Process, package and fulfill online orders
-Maintain accurate inventory and product information across the studio and online shop
-Receive, organize and quality-check new products and materials
-Keep the studio organized, welcoming and beautifully presented
-Keep day-to-day studio operations running smoothly, including opening and closing procedures

CUSTOMER EXPERIENCE

-Respond to customer inquiries with care and attention
-Create a warm, considered shopping experience and build genuine relationships with our customers both in-person and online
-Develop a deep understanding of our collections, materials, processes and the thinking behind the pieces
-Help customers thoughtfully select and style pieces
-Provide occasional support for wholesale accounts and orders

OPPORTUNITIES TO CONTRIBUTE

-Product photography and image editing
-E-commerce and website management
-Social media and content creation
-Email marketing and newsletters
-Merchandising and styling
-Stylist and press requests
-Other creative or operational projects

WE'D LOVE TO MEET SOMEONE WHO IS

-Highly organized, dependable and attentive to detail
-A strong communicator who is warm and confident with people, both in person and in writing
-Proactive and resourceful, with the ability to work independently and take initiative
-Comfortable moving between hands-on studio work, customer interaction and computer-based tasks
-Genuinely interested in jewellery, fashion, design and independent retail
-Someone with a strong sense of personal style and wide-ranging visual references, whether drawn from contemporary fashion, vintage, international design or a mix of influences

RELEVANT EXPERIENCE & SKILLS

We're open to candidates from a range of backgrounds and experience levels. Experience in any of the following would be an asset:

-Retail, customer service or client-facing roles
-Studio, production, inventory or operations
-Shopify or e-commerce
-Adobe Photoshop or InDesign
-Photography, content creation or social media
-Jewellery, fashion, design or other creative industries

Working within a small studio means being closely involved in many sides of the business. There is room for the role to evolve based on the experience, skills and interests you bring, with opportunities to develop new skills and take on greater responsibility over time.

INTERESTED?

Please send your resume and a brief introduction telling us a little about yourself, your relevant experience, and why Michelle Ross feels like a good fit for you to customerservice@mnross.com.