For all online purchases, return requests for full priced items must be made within 7 days of delivery. Items must be in their original, new condition, showing no signs of having been worn or used. Once the request is approved, the original item(s) must be sent back within 7 days of approval, otherwise the return is no longer eligible. All returns originally shipped with free shipping will be subject to a $12 restocking fee, even if returned in person. 

Returns meeting these conditions will be issued a credit note in the form of a gift card (minus a $12 restocking fee if originally shipped with free shipping) within 7 days of our receipt of your return. Please note that the customer is responsible for all return shipping costs. All packages must be sent with a tracking number and, for your protection, the item(s)(including the originally jewellery box) should be returned in the original or comparable packaging. We are not responsible for items that are lost or damaged during return shipping.

Contact us HERE to submit your return request. Your request must include contact info, order # or full name of purchaser, date of purchase and a brief description of the reason for the return.

Do not send your return to us until you have received our confirmation that your return request has been accepted. Any returns sent back without following these protocols will not be accepted.

Returns must be mailed to:

Michelle Ross Studio
197 Sorauren Avenue
Toronto, ON
M6R2G1

PLEASE NOTE: If you received a piece as a gift, a return request must be made within 7 days of receipt at the original shipping address.

Returns for all in studio and local pick-up purchases must be made within 14 days of purchase. Items must be in their original, new condition, showing no signs of having been worn or used. Returns meeting these conditions will be issued a credit note in the form of a gift card.

Please make an appointment or check our studio hours before visiting the studio to ensure it is open.

We reserve the right to deny any unreasonable return requests, such as for items that have been worn, damaged, or altered.

PLEASE NOTE: If you received a piece as a gift, the return must be completed within 14 days of the original purchase date (for in studio purchases) or pick-up date notification (for local pick-ups).